Our home was built in 1982. The primary purpose of our project was to completely remodel the kitchen to create a brighter more functional space and update all the appliances. A makeover of the adjacent dining room was also planned.
We have been through several small remodeling projects during 27 years in our home and neither of us relished the idea of trying to find suitable contractors or acting as project managers and on-site supervisors again.
New Creations Custom Kitchen and Bath solved that problem for us. We were impressed before our very first meeting when Roy Faust called us to say he would be ten minutes late and “would that be alright?”
New Creations is a high end custom remodeling company offering “turn key” kitchen and bath remodeling services. Their goal is to provide outstanding service and craftsmanship. They didn’t over sell, they did what they promised.
From the design process through tear down and construction, everyone involved with the project was professional and considerate of the fact they were working in our home. Since we live with twelve indoor only cats, that was of special importance to us.
In fact, being “cat resistant” was a major design concern for our kitchen. Roy spent a lot of time learning about our lifestyle as part of his design process. Unlike some designers, he does not try to force his vision on you, but rather tries to pull your ideas out and help you make the decisions.
He is not afraid to suggest bold ideas and if he doesn’t like something, he will tell you. He makes the design process collaborative and fun and is not afraid to consult with another designer to make something perfect.
A highly detailed approach to planning the project with the goal of having all materials on hand prior to starting is an important part of the company’s success. Taking that approach minimizes the risk of delay and allows the customer to see the chosen products before they are installed.
An on-site meeting with all contractors several weeks prior to the planned start date allowed us to meet each of them in person and gave them a chance to evaluate the workspace.
That meeting revealed we would need to upgrade our electric service for the cooktop and convection oven we planned to install and allowed plenty of time to have the work done prior to the project start date.
We were informed there would inevitably be problems along the way, but for us not to worry, they would solve the problems. Again, that is exactly what they did.
New Creations constantly tries to improve their process. Project manager, Troy Hester, was continually on site seeking solutions to every problem and soliciting our input.
The on line system used to schedule contractors and keep customers informed works well and Troy quickly responded to every email inquiry or phone call we made.
We can’t say enough about the craftsmen working for New Creations. Their focus was always on delivering a quality product and satisfying the customer. Compromises sometimes must be made because original house construction is rarely perfect. In fact, I’m not sure there is a square or plumb wall in our house!
However, through it all, Roy, Troy and everyone involved in our project went out of their way to make sure we were happy with the results. Working with New Creations was a marvelous experience. We would recommend them without hesitation. The completed kitchen is even better then we imagined it would be.