Reviews

We earned 158 Five-Star Reviews (and counting) for delivering quality renovations in Austin, Texas

 

7. rickandangela – Northwest Hills"We feel we got much more than we paid for - certainly beyond what we expected"

Another very happy customer! – We have used several contractors while upgrading our house. We saved the biggest project for last - the kitchen. By the time it came to remodel it, we were so sick of contractors, people not able to speak English, not showing up, messing up our house, or screwing something up, that when Roy came over we were a little hard on him. He took it well, explained very thoroughly how the process would work and helped us pick out the granite & backsplash. He stayed true to his every word. The people he works with are all wonderful! We were able to communicate with them, they were extremely respectful of our house (and our little dog), picked everything up at the end of the day and were eager to please. Words cannot describe how very happy we are with the outcome. We feel we got much more than we paid for - certainly beyond what we expected. We recommend New Creations to everyone who asks and would absolutely hire them again.

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8. cherylandhoward – Liberty Hill"We have had a lot of work done on our home of 25 years. Working with New Creations was the best experience I have had so far."

groovy granite – We have had a lot of work done on our home of 25 years. Working with New Creations was the best experience I have had so far. Roy was straightforward and very in to making sure we were completely satisfied. Even monthes later. He gave me a notebook to walk me thru the process of redoing my kitchen and it kept me in the loop of every detail. I love, love, love, my groovy kitchen. Even the teenage boys notice it.

New Creations stands behind their work. I recommended them to my parents who had the same wonderful and dependable experience that I had.

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6. coandry – North Austin"We knew that if Roy said it would happen, he meant it."

Highly Impressive! – We are so happy to have used New Creations for our kitchen remodel. From our first meeting with Roy, we could tell he was very concerned with customer satisfaction. We found this to be true throughout the entire process. We knew that if Roy said it would happen, he meant it. All of the workers in our home were helpful, respectful, and trustworthy. If you want a quality remodel, New Creations is hands down the best!

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5. rpmom – Round Rock"Highly Recommend this Kitchen Remodeler!"

Highly Recommend this Kitchen Remodeler! – New Creations did a fantastic job remodeling my kitchen. We added granite, new plumbing, new dry wall with granite backsplash & a travertine backsplash. Roy gave me a very fair and competitive bid (I got several bids so I knew his was fair.) All of the workmen were courteous and respectful in my home. They were helpful and interested in my concerns/feedback on the job as it progressed. Roy returned all of my calls and made sure that I was completely happy with his product/service. If you want to make sure you have a quality job, great service and a fair price - call New Creations. I would definitely use them again!

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4. slmoreno – North Austin"We used New Creations to remodel our our kitchen and got wonderful results - We were on vacation during the remodel and I felt comfortable leaving the keys to them"

We used New Creations to remodel our our kitchen and got wonderful results. We bought somewhat of a fixer- upper last summer and the first room that had to be remodeled was the kitchen. They put in granite countertops, travertine tile backsplash, a new sink and some additional cabnetry. The granite looks seamless all around, the tile is perfect and the additional cabnetry matched our existing almost perfectly. The results were great. The job was completed quickly and the end price was the same as Roy had quoted me in the beginning (except what I added on). Roy always answered the phone when I called or quickly returned my calls. We were on vacation during the remodel and I felt comfortable leaving the keys to them. We returned to a beautiful kitchen! We would use them again.

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3. Raymond C Project #1 – Circle C"He has a passion and enthusiasm for what he does and it shows when you talk to him"

Great Remodeler to work with – I knew what I wanted in my new kitchen, I just needed someone to implement my vision. I went to the Austin Home Show to find a contractor/remodeler and that is where I met Roy Faust of New Creations. I talked to many remodelers at the show, but Roy stood out. He had worked for others in the business, but now he is starting his own company because he wants to do it the right way. He has a passion and enthusiasm for what he does and it shows when you talk to him. I decided to to take a chance with him and I am very glad I did. His network of professionals and contractors always did the job right and on-time. There were no cost overruns. The only times I had to pay extra were for the changes I requested after the estimate was signed off. Roy is always available, day or night, to discuss anything about the project. No problem is too big and no detail is too small to discuss. There were some personal touches that I didn't expect. For example, he drove to Round Rock Ikea to pick up the hardware I picked out. Saved me 1/2 a day as I live in Sunset Valley. Overall, I am very pleased with the way my kitchen turned out. My taste is contemporary European. I had some special requests for my kitchen. I wanted stainless steel backsplash and I wanted my base cabinets on 4-1/2 steel legs. He found the professionals that made them all happen. (I liked the custom kitchen cabinets so much, I ordered a set of custom vanities and a book case from the cabinet maker separately.) There is one thing I wish Roy would do and that is bath. Too bad he only does kitchen. I need a reliable remodeler to do my master bathroom.

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2. Stephbecker – South Austin"Love my kitchen"

Love my kitchen – I used New Creations to remodel my kitchen with new granite, back-splash, sink and new hardware for my cabinets. I was very satisfied with the whole process. Roy Faust of New Creations had an estimate for me the same day along with lots of information and ideas. It took 1 to 2 weeks to receive other estimates from other companies. The staff is very professional and easy to work with, they completed the job on time and I did not experience any problems. I also received a call from Leah from New Creations every afternoon to follow up on the days work. So I never had to track anyone down. I would recommend New Creations to anyone thinking of remodeling their kitchen

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1. MarshaKrueger – Round Rock"So thankful that I selected New Creations"

So thankful that I selected New Creations – I wanted my kitchen remodeled and I was willing to buy the pre-fabricated cabinets, find someone to tear out my kitchen and be the boss on my own job. What a nightmare that would have been. I received a couple of estimates from remodelers and one of them took 3 weeks to get back to me with a figure. Neither one of those guys was willing to coordinate any other sub-contractors like plumbers, electricians or any specialty job that needed to be done. So I would have been on my own. A friend of mine highly recommended Roy Faust and New Creations. His quote on my job came in about four thousand more than the other two quotes, but I would be getting CUSTOM CABINETS and someone who knew sub-contractors and someone who would coordinate all of them. I signed up pretty quickly with Roy. He gave me names and phone numbers of clients that he had worked for, he took me to one of his clients' houses to see the work and either he or his assistant, Leah, called me almost every day to let me know what was going on. Roy has his own crew that does most of the work, but he knows and has contacts of people that he has used before and he knows that he can trust their work and most importantly their word. If he feels that they are not accomplishing the best job possible, he lets them go. He just will not put up with it. The plumber that he had hired had been good in past jobs, but on my job the plumber was not following directions. And I was present when Roy was giving instructions, so I know what was supposed to be done. Roy got the job done correctly and I never had to deal with the plumber, nor did I have to pay anything extra for the corrections. All I had to do was have the confidence in Roy and his crew to get the job done right. I never once got upset about ANYTHING, I never had to. The cabinet maker, Scott, is an artist and all contacts that I had with anyone was a pleasure. And my kitchen? A dream come true. Marsha Krueger

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Years Remodeling Austin, Texas

+Austin Area Homes Remodeled

+ Glowing Five-Star Reviews

#1 Home Remodeling Contractor Since 2006

I wish I could have given 10 stars to New Creations! I can’t say enough wonderful things about this company. Roy, Erin and the entire team were nothing short of phenomenal. Thank goodness for Erin’s designer eye because she really had to hold my hand! She kept me in budget and worked with me to design my dream kitchen. I can’t wait to do another project with them. They are professional, responsive and just plain caring. From our first meeting to our last they made sure I was completely happy. Their customer service is tops.
Thank you all for my beautiful kitchen!

Gigi Williams

Executive Assistant

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