Reviews

We earned 158 Five-Star Reviews (and counting) for delivering quality renovations in Austin, Texas

 

28. Gerrykelly – Cedar Park"Customer Service with Excitement"

Customer Service with Excitement – Many companies can do the job but when I spend my hard earned money I want quality work and unyielding customer service. I acquired several bids ranging from Home Depot to older established kitchen remodeling companies. I found Roy to be the most attentive and interested in our specific job.

Roy sincerely got excited when we talked about our kitchen. He first listened and then offered his experienced and talented opinions to help us make the best possible decision about the materials and design for our kitchen. We had several visits at Roy’s showroom where we tossed around many design ideas until we pin pointed the one for us. I feel like Roy treated our remodel as if it were a fifty or sixty thousand dollar job. But actually ours was a quite small job relatively. This is why we chose Roy at New Creations.

Roy remained excited throughout the job and was always easy to contact. The work stayed on schedule from tear out to finish. My wife and I met and talked with everyone of the laborers as they performed their various tasks and were impressed each time. Roy has selected quality folks to represent New Creations.

Weather you have a total kitchen remodel or a partial like we did (granite counter top with travertine back splash) I feel confident in recommending Roy and his crew at New Creations’. And I think you will enjoy the excitement Roy has for providing the best customer experience possible.

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27. JimBrownAustin – Overlook at Cat Mountain"New Creations did a great job every step of the way."

My kitchen....finally the way I always wanted it to be – I had always wanted to convert a large island in my kitchen to make part of it into a bar while leaving the other half at counter height. After seeing the fantastic work that New Creations did on a friend's bathroom re-model, I contacted Roy for a bid and eventually decided to go with them for the project. Troy did a great job managing every detail of the project, and their carpenter did an absolutely fantastic job with the cabinet work. Troy ran all around town finding tile to match the slate that was already down in my kitchen, and they were also able to find a great match for my granite counter tops. The completed job looks exactly the way I had envisioned it; New Creations did a great job every step of the way. I highly recommend them.

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26. lkeedy – Cedar Park"They will go out of their way to make sure that you are a very satisfied customer!"

We love our new kitchen! – A good contractor is an expert at "hand-holding", and Roy and Troy and crew took care of us every step of the way. My husband and I knew that a kitchen remodel would take a good while to finish, and that the mess it created would be stressful, but Roy and his staff were so good at letting us know what we could expect on a day to day basis.

All of the workers were very pleasant to be around. My husband and I both work out of our home, so we got to know most of the workers pretty well. They were very patient about answering any and all questions we might have, and always did an excellent job cleaning up at the end of every day.

Our kitchen is absolutely gorgeous. We never imagined that the transformation would turn out as well as it did. I never get tired of cleaning it...seriously!!! We highly recommend hiring New Creations to do your next kitchen/bathroom remodel. They will go out of their way to make sure that you are a very satisfied customer!

-Laura and Mark Keedy

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25. bakerbb2 – Round Rock"I don't think I could have found a better team."

Remodeling expert – The guys were great. Our kitchen is now fabulous.

It was a joy to work with Roy and his workers. I don't think I could have found a better team.

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24. msenn – South Austin"Incredible experience with New Creations"

Incredible experience with New Creations – The New Creations team led by Roy, Troy, and the crew truly turned our outdated kitchen into our dream kitchen. Every aspect of the remodel was on time and just as we discussed. Roy's ideas, plans and willingness to listen to what we wanted made the experience so positive. From the early stages of not knowing exactly what we wanted we were put at ease. Roy was able to pull together an incredible design based on what we liked and disliked. The crew was outstanding. Not only was their work top quality, they were all so careful to clean the work area each day. Troy kept us updated every step of the way. We had a clear plan as to when projects were being done, who was going to be at the house, and every question we had was promptly answered. We truly love our new kitchen and feel blessed to have had such an amazing team of professionals working to complete the project.

We would highly recommend them for your kitchen remodeling needs.

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23. rwpbcp – North Austin"Outstanding service and product and excellent follow through"

Outstanding service and product and excellent follow through – The team at NC - Roy, Troy and Apollo - were outstanding from start to finish on our total kitchen redo. We started with an initial free consultation with Roy where we exchanged ideas of what we wanted and heard from Roy what the latest in kitchen design trends are. From initial concept, we quickly settled in what was possible given our kitchen configuration and budget. The NC design studio allows the viewing of various types of custom cabinets, granite and tile backsplash, which made the selection of materials seamless. We were given several hours of consult time with a designer at the studio that helped coordinate colors and textures and led to a beautiful, custom backsplash design. Within two weeks the remodeling started and was tracked with the NC project-specific schedule. Not only did this schedule specifically indicate what would be happening in all six phases of the project, but also described the decisions that were needed along the way in terms of product selection, where we needed to go and who we needed to talk to. The NC team provided coordination with the vendors and installers so that we only had to deal with them. At each step of the way, our project manager, Troy, was on site and ensured that the remodeling and installation was expertly performed. Apollo expertly installed the custom tile backsplash, which was somewhat complicated in pattern in design. In every construction project there are problems that arise and what I especially liked about NC was how they tackled the problems quickly and head on, even when it meant extra costs that they had to absorbed to resolve the issue. This is unheard of in this day and age in construction. Our kitchen remodel was not only stunning to look at, but represented a pleasant experience despite the obvious disruption to normal household life during the project. We would highly recommend NC to anyone who wants an outstanding kitchen remodel at a fair price.

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22. augiansky – South Congress"Amazing results AND EXPERIENCE"

Amazing results AND EXPERIENCE. Highly recommended! – As a first-time home remodeler, I was surprised at how emotional the whole experience can be. You're handling countless deadline-driven decisions, surprises, expenses and strangers in your home. Yet somehow, thanks to the great planning and communication of Roy and Troy at NC, I can genuinely say that I did not stress out one bit. Not only do they offer a stellar service--my kitchen is stunning--at a very reasonable price, but they bring a whole lot more to the table. They are genuine, creative, trustworthy people who are passionate about what they do, and are deeply committed to the homeowner's positive experience. Every question or concern I had was addressed completely and in a timely manner. Every potential setback was met with problem solving and positivity. I cannot recommend them more enthusiastically!

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21. irongirlali03- Lakeview"They continuously strived to ensure we were 100% satisfied with every detail."

Committed to customer service & satisfaction - highly recommend! – Roy, Troy & their team exceeded our expectations, from start to finish! Beginning with our initial meetings to get our estimate and carrying through the entire project, Roy and his team were a pleasure to work with. They continuously strived to ensure we were 100% satisfied with every detail. The New Creations team was trustworthy - which was essential for our kitchen remodel, given that there was no way my husband or I could be present at all times. The quality of the workmanship provided by Greg and Appolo was superior. To top it off, Troy and team always ensured our kitchen was cleaned up at the end of each day. Our project was completed on time and ultimately with less disruption than we anticipated for this type of project. We couldn't be happier! Thank you New Creations for giving us our dream kitchen at an affordable price!

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20. AMcCormac – Lakeway"Roy remained focused and dedicated, doing his very best and honoring each and every commitment."

New Creations - a company you can count on! Even well managed businesses will experience glitches relative to labor and suppliers from time to time. As a business consultant I am quite aware that the true caliber and ethics of a business & their staff become crystal clear when they face difficult times, not when all is going according to plan. Ours was a project that encountered a few delays and stumbling blocks, yet, Roy remained focused and dedicated, doing his very best and honoring each and every commitment. If one is looking for a kitchen remodeling company that truly delivers a beautiful end product and that does not play games with pricing, then they would be well served to consider New Creations. We love our new kitchen!

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19. JohnBea – Round Rock"Our experience with Roy and his crew was excellent."

New Creations Custom Kitchen Remodeling – Our experience with Roy and his crew was excellent. From the initial stages of developing a plan and bidding all the way through completion, this team did exactly what they said they would. Roy's coaching and suggestions helped us make the right decisions on all aspects of the project. Last minute changes were taken in stride and dealt with professionally. The quality of the cabinet and granite work exceeded our expectations. The craftsmen made every effort to disrupt our home as little as possible and were a pleasure to work with. The job was completed on time, on budget and met all our expectations.

John & Beatrice Deurwaarder

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Years Remodeling Austin, Texas

+Austin Area Homes Remodeled

+ Glowing Five-Star Reviews

#1 Home Remodeling Contractor Since 2006

“I wish I could have given 10 stars to New Creations! I can’t say enough wonderful things about this company. Roy, Erin, and the entire team were nothing short of phenomenal. Thank goodness for Erin’s designer eye because she really had to hold my hand! She kept me on budget and worked with me to design my dream kitchen. I can’t wait to do another project with them. They are professional, responsive, and just plain caring. From our first meeting to our last they made sure I was completely happy. Their customer service is tops. 

Thank you all for my beautiful kitchen!”

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