Reviews

It is my honor to be able to write this review for the New Creations Team. It has been a solid year since we first contacted Roy to talk about the vision for our home. Our project was finished in March, and I am amazed every day when I walk through each room. It’s beautiful. I’ve read many of the 5-Star reviews on the website and agree with all of them. The team is professional, organized, and detail oriented. They have an eye for design, focus on cleanliness and are consummate professionals. This is all true and important. In my review, I want to tell you the top 4 things that I appreciated about the team that you may not see in other reviews. These are things that were important to me through what was a yearlong process.

They were kind to my dogs. I teleworked during most of the renovations. My dogs are used to having free range of the house. Because of the full scope of the renovation, the dogs were semi-sequestered. When I needed to take them out for breaks, whichever tradespeople were working often stopped to pet them. Oscar, our project manager, became Penny’s new favorite person. He always asked how they were doing and when Blue was ill and had surgery, he was genuinely concerned about him. Every night, Oscar ensured the renovation area was clen, clean, clean. Not just because of us, but because he didn’t want the dogs to step on anything, eat anything or get hurt in any way. He always ensured I had a clear path to take them outside. As we finished the project, he even put their new dog crates together for me without me even asking.
They respected my authority and decision making and I respect theirs. Even though my husband and I work as a team, I was the one home each day. When decisions needed to be made, they deferred to me, which was our arrangement at the outset. Oscar and I became a cohesive team, handling almost every issue that came up quickly and efficiently. This allowed us to move quickly through things that could have delayed or derailed the process. We did have a few issues that rose to the level of needing to involve Roy and my husband, but those were few and far between. When New Creations says they value communication, they mean it. Oscar and I texted or talked almost every day, even on weekends.

They came to the furniture store to help pick out the color for our new stools and sofa. This project wasn’t just about knocking down a wall and changing cabinet colors, it was about making the downstairs of our home transformed into a new style and “vibe.” I think Roy was almost as excited by this as we were. We found a piece of artwork that was inspirational and designed around it. This gave a framework for other design-related decisions. The result is so beautiful I cannot adequately describe it. The pictures won’t do it justice because you won’t see the lights that change color or how floor was improved from me hating it to me loving it with just a little color change on the walls and grout. All the small choices led to the final results, and the New Creations team was fully invested in each small choice.
They treated us like human beings and not just customers. A year is a long time to be involved with other people. Some days I was in a great mood and thrilled with the progress of the project and other times I was cranky and aggravated because someone was supposed to be here and was 30 minutes late or called in sick. Oscar got to experience me in all these moods and was always respectful and did his best to get things back on track if they were getting derailed. Ericka was a peace-maker who always had the details written down so if there was a dispute about something, she could reference the facts. The team would periodically gather at the house to look at the progress and celebrate the milestones. Those times were fun. We went through good times and bad times as everyone does during the course of a year. Roy sent a birthday cake for my husband’s birthday and flowers upon my mother’s death. It was a long year, but well worth it.

Cheers to the NC team!

New Creations helped us with a kitchen remodel years ago. They took our out-dated kitchen and gave it a major "facelift". Working with them was easy and always straightforward. Roy was very helpful and always followed up timely on any items. He's still easy to reach and helpful today, though our project was completed 14 years ago. Our project was completed on-time, within budget and turned out beautifully. Years later, our kitchen is still in good shape. I would definitely recommend working with New Creations!

I recently had my kitchen and bathroom remodeled and I am very pleased. From start to finish, the New Creations team was a pleasure to work with. Communication was excellent throughout the entire process - I always felt informed about next steps. If at anytime I was unsure of what was happening next, a simple text, phone call or email in a timely fashion would clear it up.
The team was highly skilled and very friendly. My young girls enjoyed having interactions with "the builders" left on the white board when we would come for site visits. Usually with fun interview questions like favorite colors, foods or vacations. This friendly and approachable manner made the whole experience smooth and relatively stress-free. The entire team was always open to my ideas, welcomed my input and actually incorporated all of my ideas.

What impressed me most was their clear goal of success - getting things done the right way, even if it meant redoing something more than once. There was never a sense of cutting corners or rushing to finish; instead their commitment was always achieving the right result. That dedication was definitely reflected in the final result.
Anoher thing that stood out was Roy's commitment to keeping the project moving forward. Even when unexpected factors came up that were out of their control, I could see the effort being made to stay on schedule and respect the agreed timeline.

While remodels can often be stressful, the New Creations team made the experience smooth, reassuring and fun. I highly recommend them for anyone who wants not just beautiful results, but a contractor who truly cares about respecting their clients' vision and time.

I have used New Creations for three bathroom remodels. This review is specifically about the most recent renovation. It was for a small 3/4 bathroom. Roy and Erika went above and beyond to design the space and source the perfect yellow tile! This bathroom is used by my oldest child whose favorite color is yellow. Oscar is the project manager and made sure that everything was done perfectly. The whole team is made up of the most wonderful people. In fact I’m so happy with them that we’re in the midst of our fourth project together: a kitchen renovation along with the rest of the house!

Roy and his entire New Creations Team are absolutely the best. Langham Group has had the pleasure of working with Roy on various projects and his knowledge, experience and outstanding communication skills are beyond impressive. It is always an honor and an exceptional experience anytime we have the opportunity to work with Roy and New Creations.

Thanks to the great team at New Creations for a remodeling of our condo kitchen. They demo'd, drafted, designed, fabricated, and installed what is now a "home style" kitchen in our condo. What they delivered was exactly what we'd envisioned. Not a single detail was left unattended. We're so grateful to have worked with such skilled, timely, committed, caring, and professional craftsmen, who delivered on the product and the quality that they'd committed to.

This review marks our third successful engagement with Roy and the New Creations team. The first was a stunning remodel of a galley into an open, airy European-style kitchen with wide open shelves featuring floating cabinets with attractive under-cabinet lighting. Our second was a remodel of a beige and forest green lavatory with peeling-linoleum-filled bathroom into a crisp, airy bathroom featuring hexagonal tiles that popped with dark grout and thoughtfully reworked pluming with chrome fixtures.

Our most recent engagement was a large project in our newly purchased home. It involved new floors, resurfaced ceilings, wall to wall paint, and a completely resurrected kitchen space. I've always admired how clean and unimposing Roy's team can be while knocking down walls and tearing out wires and pipes. You really feel taken care of on the New Creations team--they have a gift for taking your vision in the form of magazine clippings, your favorite photos on Houzz, and vague descriptions (think, "modern but traditional," "light and open but private," etc. I think I would have slapped myself if I were them) and turning them into coherent, thoughtful design.

We are in love with our new home and that is largely attributable to Roy and his team. I appreciate the consistency with which they deliver beautiful results. Most importantly, we have never felt Roy's attention waver due to the size of our jobs. From the little bathroom remodel to the full home excursion, he has made sure we are taken care of. Cheers to the New Creation team!

We worked with New Creations to do a complete master bathroom remodel and a refresh of a jack and jill bathroom. Both bathrooms turned out amazing, both in terms of looks and functionality. This is our second time working with New Creations (previously we did a complete kitchen remodel) and once again Roy and his team really took care of us from beginning to end.

All aspects of the work - from design to project management to construction were handled extremely professionally and with great attention to detail. The project came in ahead of schedule and on budget.

A big thanks to Roy and Apollo, and the rest of the team for another home run project! We look forward to our next project with you all!

Roy Faust and his team at New Creations have excelled in delivering outstanding results in quality, project management, and customer satisfaction through three significant home renovation projects. I am a very particular and detail oriented customer who has approached each project with a definite and unique vision that represents my home and me. Roy and the team respected my input and helped refine the project to make my vision a reality. I feel fortunate to have found New Creations for my renovations: they employ a great team of subcontractors, suppliers, artisans, and specialists (including furniture builders and suppliers who deal with out of the ordinary materials and finishes), which, along with a combination of design and technical knowledge, ensures that my vision can be brought to life.

Roy and the team treated me as a participant in the projects; they listened to my concerns and included me in all aspects of the planning. I felt that they approached my renovations as partners, not just as doing a job; they were as invested in a successful outcome as I was. In any renovation project unforeseen issues occur. When problems did arise Roy and the team provided creative solutions, drawing on their design and technical expertise to maintain the integrity of the project. In lesser hands, the design quality would have been compromised.

New Creations manages projects effectively, maximizing the use of materials, time, and labor to ensure the minimum level of disruption possible during a large renovation. They stand behind their work, are reliable, professional, and honest. I highly value the true team performance from the New Creations crew with respect to coordination, expertise, and process. I am in the process of designing future projects and can’t imagine trusting anyone else to deliver the unique designs, reflecting who I am, other than Roy and the New Creations team. Would I recommend New Creations? Yes, with no reservations!

New Creations performed a kitchen remodel for me.

Hiring New Creations was a great experience for me. From the design all the way through the project completion, they are focused on customer service.

I was extremely happy with the results of each of my remodels.

This is an honest company that does high-quality work. Communication was good, the workmanship was wonderful, and everyone I interacted with was very friendly.

I strongly recommend New Creations.