ReviewsWe earned 158 Five-Star Reviews (and counting) for delivering quality renovations in Austin, Texas
In 2007, Roy and his team at New Creations remodeled our 1980's kitchen. We were and still are thoroughly pleased with the results. We still get great comments about the granite, tile and cabinet work. They performed within budget and completed on time. Any issues that came up during the process, and there will always be unforeseen issues with a remodel, were resolved amicably and efficiently. We highly recommend their services.Read More
Roy is such a great guy! Genuine, personable, energetic and sincere. I collaborated with him on some jobs a couple of years ago when he contracted my services to help him with designs and selections before he found Erin. I can say that he truly wants to make his customers happy and satisfied with the results of their project. Because of his dedication to customer satisfaction I've seen his business really grow! I've even confidently referred people to him when I was unable to take on more work. He does a great job.Read More
Amazing......love, love our new kitchen and New Creations.
New Creations kept us updated daily, met their timeline as scheduled and the staff was responsive, professional and personable. One of the best things they offer is an invite for you to view their project schedule. The schedule shows daily who is to come out and what work is to be done. Troy keep it updated daily to follow up on any carryovers. This on-line scheduler is a wonderful way to keep everyone informed and since our project lasted four weeks it was very helpful. I love organization so for me this tool was the BEST!!
In Summary, Roy helped us plan and design the perfect kitchen. Then, Troy who was always on site kept everyone and everything going. Both Roy and Troy reflect New Creations as a company with high integrity and great pride.
New Creations was one of the best teams I have ever worked with!! I highly recommend this company.Read More
We began our search for a firm to remodel our kitchen/guest bathroom in December 2011. We first met with Roy Faust of New Creations in January 2012 and signed a contract with them in May 2012. Work started on May 13 and we did a final walk-through with Roy on July 3. We are thrilled with the results and highly recommend New Creations. Roy worked very closely with us to get the design right and invested a considerable amount of his time with us before we formally committed to the project. Once we got started Troy managed the project and hit virtually the project milestone as scheduled. Troy was very easy to work with and was very responsive to any questions or concerns we raised throughout the project. Roy and Troy make an excellent team. Trust and integrity were very important to us in selecting a firm to work with. New Creations exceeded our expectations and we genuinely liked working with them. We would also be remiss in not thanking Apollo for his attention to detail and the quality of his work. Also, James had many great ideas that we wouldn't have thought of as far as electrical and lighting. Manuel, head of the painting crew, was very quick and professional, even when we changed paint colors on him.
Even after our final walk-through, Roy, Troy, Apollo, and the crew have been great. A few touch-ups needed to be done after they finished, and they never hesitated in getting someone out here. We have been in our kitchen for about 6 weeks now and love it.
New creations is great at communicating with the client. I think 80% of issues are solved with communication. New Creations does that better than any other service company I have dealt with. They explain details, provide a competitive estimate. and then communicate the schedule online so you know who will be at the house and when they will install various items. Everyone we dealt with were complete professionals, listened to what we wanted, and worked hard to provide us a beautiful custom kitchen and bath.
We are very happy with the work provided and will likely use them again for a master bath remodel.
I highly recommend working with Roy and New Creations for a home remodel project. His services are pricey, but he has a strong commitment to quality and doing things right (including follow up on questions/issues after the project is complete).
Erin was great to work with through the design phase, as well as material selection. She was very helpful in talking through space usage and coming up with ideas for how to use our space more effectively.
Roy is very organized and a good communicator through the planning and construction phase. I feel like his project management skills set him apart from other contractors I have previously worked with. He dealt with all communication and scheduling with the subcontractors, permitting, etc which made the process hassle-free for us. He has a good set of subcontractors that he works with, and they would consistently leave our living and construction spaced clean during the project.
I didn't give 5 stars because there were a couple of concerns I recognized and escalated during construction that weren’t investigated until they were trying to wrap up the project (4-6 weeks later). As I had anticipated, they required more complicated fixes to address that then pushed out the completion of the project by a month because his teams had already moved on to the next project, so it was delayed to get them scheduled back to make the corrections. Whereas, if they had investigated when the concern was raised, those corrections could have been done in parallel with the remaining tasks without incurring delay. This was just a frustration for us – the end result was a high-quality bathroom remodel that met our expectations.Read More
Roy I want to thank you and everyone else who help with this project to come to life ..Great job guyRead More
Roy and his team did a great job. They were very communicative during the entire project and made sure that I was happy with the result.
My project involved taking out an interior wall, moving an exterior door (and replacing a single door with french doors), and a complete gutting of the kitchen - new cabinets, countertops, appliances, etc. I was very happy with my entire experience with New Creations.Read More
My master bath remodel is now completed and once again New Creations came through and gave me the bath I've always dreamed of. Even though the remodel took place around the holidays, schedules were kept and there was minimal disruption of daily life. Roy and his team helped choose exactly the tile combinations I had in my mind and also gave me good suggestions on ways to compliment my choices. Tile work by Apollo and his assistant was wonderful, the vanities that Greg created are awesome and everything was done with little disturbance or mess. All the New Creations employees are professional, pleasant and easy to work with. Thanks again to New Creations for the bath they created for me!Read More
Roy Faust and New Creations remodeled my kitchen in 2008 and I am still happy with it! He is super honest and ethical and is dedicated to his customers' happiness. I recommend him 200%! I would trust him to do any and all work on my home.Read More
Years Remodeling Austin, Texas
+Austin Area Homes Remodeled
+ Glowing Five-Star Reviews
#1 Home Remodeling Contractor Since 2006
“I wish I could have given 10 stars to New Creations! I can’t say enough wonderful things about this company. Roy, Erin, and the entire team were nothing short of phenomenal. Thank goodness for Erin’s designer eye because she really had to hold my hand! She kept me on budget and worked with me to design my dream kitchen. I can’t wait to do another project with them. They are professional, responsive, and just plain caring. From our first meeting to our last they made sure I was completely happy. Their customer service is tops.
Thank you all for my beautiful kitchen!”
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