Reviews

Cabinet Refacing – I had a wonderful experience with all of the staff at New Creations. They did a expert job of refacing my kitchen and bathroom cabinets. The expertise of the installer was magnificent!!! I liked the way you were kept up to date on when what particular job would be performed and by whom. I would highly recommend the company and I do plan to use them when I redo my bathroom.

Great Kitchen Remodeling Experience – After 19 years, it was definitely time to remodel our kitchen. We talked to mulitple remodeling companies and chose New Creations over the others because they provided the most help in turning our general ideas into the final design. They also brought their own ideas... some we used and some we did not, but we still appreciated the input from people who have gone through the process many times. We were somewhat surprised at the amount of time that Roy, his staff, and his contractors spent with us up-front in the design process before asking for any commitment. That speaks to their confidence that they will build their credibility during the design process and clients will select New Creations for the remodel.

Since a kitchen remodel is fairly "intrusive" to your daily living, it was important to us to choose a company that would stay on schedule especially when unexpected snags occur (which happens in every project). Jeremy did a great job of managing the project and staying on schedule... the entire project was completed in about 5 weeks. We were impressed with the fact that our home was kept very clean during the project with very little dust outside of the work area and are very happy with the quality of the work. We would definitely recommend New Creations to anyone looking for a kitchen remodel.

Awesome Bathroom Remodeling Job – We selected New Creations to completely remodel our guest bathroom and they did a fantastic job. The project involved a complete demolition of the bathroom down to the studs and slab, replacement of sheetrock and ceiling, installing a new larger bathtub and shower, moving of the tub and toiler drains (involving jackhammering new holes in the slab, installing Travertine tile on the floor and in the tub and shower area, installing a new toilet, installing a Silestone countertop, new sink and sink hardware, installing a new can light and over the sink light, "un-popcorning" the ceiling, and painting. Throughout the process, New Creations kept us constantly updated on the schedule and progress with their online Bootcamp project system, they were extremely courteous and sensitive to all our needs and concerns, they kept the areas of the house adjacent to the work area immaculately, and they were fanatical about making sure that everything was done to perfection. The cost was reasonable and came in exactly as quoted. Finally, you simply won't find a nicer group of people to work with - Roy and Jeremy (the project manager) are two of the most genuinely decent people we have had the privilege to work with.

We love our new kitchen!! – We couldn't be happier with our kitchen remodel. Roy and the NC team took a 1967 L-shaped galley style kitchen (with original appliances!!) and turned it into an open, sophisticated space that we enjoy daily. From the outset, Roy,Troy, and the entire NC team were extremely organized. Every detail had a line item on the contract, so there was very little "nickel and diming." This was a big project which included demolition, window and door installation, wood floor installation, new AC ducts, custom cabinets, granite countertops, and a custom granite table top. They even helped to rework the support in the attic to accommodate the removal of one load bearing wall.

The NC team was phenomenal. James, the electrician, took my call during the UT/OU game to help solve a electrical problem. Lisa, the floor and tile diva, was amazing and always accessible. Larry, the plumber, solved and issue for us in our attic that we were completely unaware of. Greg, the cabinet guru, stayed late into the night to help solve a framing issue. Jeremy, my project manager, was invaluable in his assistance. He was always available via email or text and always followed up with any issue we were managing. Troy, our scheduling superhero, always kept us up to date on the who, what, where, why and when. And then there's Roy...whose excitement and persistence about his work is uncontainable. Roy's patience and guidance through a sometimes difficult project put me at ease. And did I mention the cleanliness of ALL of the crews??? There was never a speck of dust or a piece of trash left behind by ANY of the subs that NC employs.

No company or project is perfect and we are still managing some small post-completion details. Yet even after the project is done and the bill has been paid, I am amazed at the response I get from the NC team in helping us resolve these issues. The entire team takes great pride in what they do, and it shows! Thanks to New Creations for a job well done!

New Creations is the REAL DEAL!! – We recently had New Creations remodel our kitchen and we could not be happier with the results! Roy, Jeremy, and Troy managed the project to perfection and the craftsmanship and attention to detail are perfect.

New Creations has a beautiful design center that is functional and allows you to create a vision of your project by piecing together the different aspects of the remodel. We were able to match a countertop, backsplash, and cupboards to our liking and see them in person at their design center. This is very valuable in making such a big decision and it gives you peace of mind as you move into the project. The web based portal to track project milestones and progress was very helpful and it also allows the customer to input information or ask questions. We loved being able to check the site on a daily basis and track the project ourselves without always having to make a phone call to the New Creations Team.

Troy could not have been more helpful and caring throughout the project and he stayed in touch with us on a daily basis. Jeremy and Roy both have a great ability to create a vision that is very helpful in the design phase of the project and they do a great job of making sure everyone is comfortable before taking action. They were more than willing to work around our dog and each of the sub contractors were very nice, clean, and meticulous.

The project moved fast and they limited the time that we were without electricity and water - this was much appreciated 🙂

We highly recommend New Creations for a lot of reasons but most importantly, they do exactly what they say they are going to do. They bring high quality work, a huge customer focus, and a level of integrity and caring that sets them apart from other contractors. These guys truly will make sure every last detail is to your liking and they won't stop until you are 100% satisfied. These characteristics are hard to find in contractors these days but New Creations is not the norm. They are simply the best in the business and the REAL DEAL when it comes to remodels. Thanks again to Roy, Jeremy, Troy, and the whole staff!!

Condo Remodel – Quality, Integrity and Trust define the New Creations Team.

Roy Faust, New Creations owner has compiled a team that is awesome. In my opinion a man’s character and integrity is reflected through the people that represent him and Roy has accomplished this.

Our New Creations project was managed by Troy Hester, Office Manager, who did a stellar job of keeping us apprised of the daily schedule with an online project scheduling tool that was beneficial in helping us to keep track of our project. Jeremy Vincik, Project Manager, is an amazing young man with excellent people skills and I can’t say enough about him, except that he was always personable and tuned to detail.

The project at our condo was a total kitchen and bath remodel, with granite countertops and new cabinets. Our condo does not look like the same place; it’s fabulous! Chris Holland with CF Stone Works did a great job with our granite and the craftsmanship on our cabinets is just amazing thanks to Winston Cave with Texas Unique Custom Cabinets. The cabinets are awesome.

Of course, the credit goes to Roy Faust for putting this entire project together. It all started at his design center and the end result is just amazing. It was most reassuring to know that the most important thing to Roy and his team throughout the project was that we were completely satisfied with the entire process. I would highly recommend Roy and the New Creations team!

Best Contractor Experience Ever! – Our kitchen was every bit the quintessential galley model from the 1980s—skinny, appliance doors bumping cabinet doors, and finished with wood laminate running across the countertops, backsplash, and even surrounding the yellow-plastic-encased fluorescent light fixture. The builder even added a wall to divide it from the living and formal dining area, complete with a tiny square window so the tired cook would watch the 5 o’clock news while she heated up TV dinners in her faux wood prison. Obviously, I had major issues with my kitchen.

My husband and I overhauled our house, and no matter what we did, we were stumped when it came to the kitchen. We had a few ideas, none of them terribly concrete—but that didn’t stop us from interviewing a string of contractors who were clearly frustrated with our lack of vision. That was where Roy and his team shined from the beginning—our openness didn’t frustrate him, it got him excited. He worked with us for over a month, taking our vague clues (i.e.”You see the shelf in the background of this ad? Those could be cool!”) and transforming them into something his team could create. He gave us the same attention as the higher end design build firms, and when the sketches were complete, the pricing didn’t make us swoon. Hooray!

After all was said and done, we knocked down a wall, covered the remaining space in creamy penny round tile, installed brand new cabinetry and shelving in sumptuous cherry and walnut stain, and tied it all together with some of the best lighting work I’ve ever seen. This isn’t to say we didn’t encounter issues---all renovation projects of this magnitude will. And here is my favorite thing by far about New Creations: They did us right in every possible way. They were accountable, ethical, fair, and NICE. I have had good and bad contractor experiences, and even with the good ones, I’m not sure I could say that so unabashedly. I am obsessed with my new kitchen—If you want to message me, I’m happy to talk to you in more detail about Roy and his colleagues.

New Creations is the Complete Package – Remodeling our kitchen and powder room was a big decision and a big investment.

We chose New Creations because they were friendly, low-pressure, and responsive from the start. We had several meetings with Roy, met all the contractors, heard their ideas, received an estimate, visited the showroom, and visited a kitchen they renovated before we even signed any agreement with them!

It was intimidating to choose all the elements for our new kitchen, but New Creations made it easy. They didn’t have a designer at the time, but Roy shared his experience and knowledge of emerging trends in the industry. It was helpful to see working models in the showroom and have large samples (2’ x 2’) of cabinet types and paint colors available. Taking my chosen samples home with me to move around the space and see at different times of the day with the changing natural light made the selection easier. And later, after the cabinets and counters were installed, when I began to doubt my wall paint selection, Troy cheerfully delivered all the neutral samples that I requested (perhaps 20 or more?) to view again.

Throughout, Troy did a wonderful job of choreographing the different contractors and communicating with us. In addition to regular email updates, we were able to log-in to see what activities were scheduled and read the communication with the contractors. With 2 full-time work schedules, a toddler, and a dog to plan around, it was very important that we knew what to expect each day.

All the contractors were respectful of our home and seemed to understand that we were still living there from demolition to completion. They kept the mess contained and tidied up before leaving each day. They were also very collaborative. We met with each contractor at least twice during the planning stages and communicated several times while the project was in full-swing. They answered all our questions, put us at ease, offered suggestions, and were responsive to any concerns that we had. Winston, James, Larry, Lisa, and Manuel (and their crews) are all very professional and friendly. They seemed very knowledgeable in their areas and as concerned as we were to create a space that would meet our family’s needs.

Roy prepared us in advance to expect hiccups so we weren’t completely surprised when some did occur. What was reassuring, however, was that someone from the team always responded to our phone calls (even when they were later in the evening!), they offered professional solutions, and never appeared to be put-out.

New Creations was thorough and honest. In our final walk through with Roy, he pointed out small imperfections that we hadn’t noticed and he identified a feature which we had paid for, but hadn’t received. He made sure that this was remedied within the week. In the end, it was another example of their attention to detail and pride in their work.

At first, we were surprised by the estimated costs to remodel our kitchen. But 8 months later (9 weeks of construction) - after seeing the amount of coordination, the number of professional individual contributors, and the quality of the materials involved - we are delighted with the results and feel that it was well worth the investment.

To clarify: I hesitated to give a 5-star rating out of 5 since I don't believe anything is perfect. However, my experience was better than "very good." They exemplify customer service and I can confidently say to anyone who is looking for a complete kitchen remodeling company, "Run, don't walk to New Creations!"

New Creations Review - Outstanding! – What sets New Creations apart from their competition? The journey, the guidance and the final product all made possible by a professional team and a great group of sub-contractors.

The Journey: I’m not sure anyone really goes into a remodeling absolutely knowing every detail of how they want their kitchen to be transformed. The New Creations Team has a design center that really helps you get started and everyone from the New Creations Team to the sub-contractors will help you with suggestions along the way. No one really wants their kitchen demolished either. I think New Creations needs to come up with a new term for this part of the process because we never felt like our kitchen was demolished… just removed. When we came home on day one, our old kitchen (appliances, sheet rock, everything) was gone. I mean totally removed from the property and the work Site was very clean. This is the way it was every day of the process. In many ways, the only way we knew sub-contractors had been in our house was the progress made on the remodeling.

For us, another critical part of the journey was understanding how the project would unfold. While they were proactive in keeping us informed, you can always contact one of the New Creations Team members by phone or email (and they are quick to respond). They also link you into the project planning process through web-based Basecamp. This lets you see what is being planned each day. Your inputs are captured as actions and assigned to members of their Team. Any issue that came up was addressed in a timely fashion.

When I reflect back on the remodeling process, it really is a journey that includes a few changes in direction. I found that when we did want to add or change from the original plan, New Creations was very professional. If we did deviate from the original contract, New Creations was very quick to get us a quote and worked to keep the project on schedule.

The other critical element of the journey is will they complete your kitchen when they say they will. New Creations committed they would be complete in 8 weeks. At the end of 6 weeks, all that was left to be done was minor touch-up. The attention to detail was outstanding. The New Creations Team picked up on several small items we missed and had them corrected.

The Sub-contractors: New Creations has done an excellent job of picking the sub-contractors they work with. The most impressive of which was the cabinet, granite and sheetrock/painter subs. The cabinets are stunning, the granite was laid out with the grain structure exactly the way we had envisioned and the paint/texturing matched our existing walls perfectly. We also really appreciated the crew that did the demolition and clean-up to get the project started on the right foot.

The Final Product: All of the above doesn’t matter if you are not happy with the final product. I think we can honestly say that New Creations worked with us to produce a kitchen that actually exceeded our expectations.

Remodeling is really a Team effort between you and the Contractor you choose. You need to make many decisions and actively participate along the way to make it a success. The Contractor needs to make the experience and final product what you envisioned it to be. We found the Team at New Creations to be excellent Team members that helped us realize the kitchen of our dreams. Roy, Troy and Jeremy all have strengths that complement each other… a special thanks to all of you!

The house we always wanted! – It is never easy to undertake a remodeling project. Instead of doing just our kitchen, we opted to remodel our entire downstairs which included our kitchen, dining room, living room, master bedroom and bathroom. We essentially packed up our belongings and moved upstairs for 4 months. But what an amazing investment it was. We are now the envy of all of our friends and neighbors. New Creations did a fantastic job with our remodel. They were quick to adjust to our last minute requests and slight design adjustments and the completed project/ workmanship was just fantastic. Our custom cabinets in the kitchen/bathroom in particular are absolutely gorgeous. We were pleased with the end result but also experienced excellent customer service from Roy and Troy throughout the project. We are very happy customers and now look forward to taking on our upstairs in the near future!