Reviews

Awesome Experience with Bathroom Remodel – After 10 years of thinking and talking about remodeling out 80s style master bathroom, we finally made the move and asked friends who they would recommend. Several told us about New Creations and we contacted Roy Faust and his team. From the very beginning, they listened to our needs, communicated flawlessly, and truly brought the whole team to reform our bathroom. New tub, sinks, granite counter, tile, paint, raising the ceiling, fixtures, lighting….so many decisions for us, but they delivered exactly what we asked for.

We couldn’t be more thrilled with the finished product, that came in on budget and in less time that estimated. Troy who managed the project was professional, courteous, and on time every day. The crew that he brought was phenomenal, from start to finish the delivered, and cleaned up every step of the way.

We missed them when they were gone, but 5 stars to the crew and our whole experience with New Creations…we would do it all again!

Experienced, professional and fun to work with! – Remodeling a kitchen is such a huge deal that we put it off for quite some time. If only we had known about Roy Faust and New Creations we would have started much earlier!

We love the final product and have to say that the experience was excellent. New Creations came in on budget and ahead of time!! These guys really know what they are doing!

The planning was very thorough. We had a great exchange of ideas to finally come up with the design and materials we wanted and the end result proves it. We have a kitchen that is just right for our family and lifestyle.

During the process Jeremy, our day-to-day contact, was always polite and professional, with a good sense of humor too! The work site was always clean. The subcontractors showed up when they said they would. We loved the Basecamp tool that helped everyone know the schedule, and let us plan our lives around the work.

With a big project there will obviously be minor hiccups along the way, but it is how they were dealt with that shows the true professionalism of New Creations… quick to respond and always focused on providing excellent customer service.

We would definitely recommend New Creations to anyone undertaking a kitchen remodel.

Best Kitchen/Bath Remodel in Austin – No need to look any further.

We hired Roy and New Creations in September to remodel our kitchen and bath. They were efficient, responsible, and professional, but most importantly...they did what they said they would do.

We were provided with a line item estimate and the final cost was not a penny more. Great attention was given to every detail while each and every one of our concerns were addressed along the way. They have a design center with hundreds of tiles, countertops, etc. to choose from with professional advice along the way. They will bring samples to your home so you can get an idea of what the finished product will look like.

At one point, we had received some back splash tile for the kitchen from a supplier that didn't quite line up right. Roy immediately removed the tile, re-ordered from the supplier, and re-installed it. That is the type of support I can live with. Please know that if anything is not done to your satisfaction, New Creations will do it over until you are satisfied.

Attention is given to every detail of the project.

One other feature New Creations provides is a calendar of events for your project. You can log on to their website and see what work is scheduled for each day.

We would certainly hire them again and probably will for some other remodeling projects we have planned.

Bottom line here is New Creations will do it right. They will not nickel and dime you to death like some contractors and you will have peace of mind knowing your finished product be exactly as you envisioned it.

Amazing New Kitchen – After 8 years in our home, we decided to update our kitchen. We researched and contacted several companies who did kitchen remodels. Roy at New Creations was the first (and one of the only) to respond to our queries.

Roy and his band of contractors helped us with the new kitchen design. Alina helped with paint colors, cabinet colors and getting us appointments with various vendors. Roy's cabinet maker was phenomenal. Our new woodwork is truly beautiful. His tile crew were always prompt and did an amazing job with the new travertine. Both his plumber and electrician were always on hand to answer questions and solve construction issues.

Working with Jeremy, our site manager, was fantastic! He was ALWAYS available by phone and email. (And, yes, we had him on speed dial!)

Living through a kitchen remodel isn't ever fun, but Roy and his team at New Creations made it bearable. We are so glad we hired them. Our kitchen is beautiful!!

Great Remodel Experience, Again! – This is my 2nd review of New Creations. I left a review on 3/13/08 under the name

Cabinet Refacing – I had a wonderful experience with all of the staff at New Creations. They did a expert job of refacing my kitchen and bathroom cabinets. The expertise of the installer was magnificent!!! I liked the way you were kept up to date on when what particular job would be performed and by whom. I would highly recommend the company and I do plan to use them when I redo my bathroom.

Great Kitchen Remodeling Experience – After 19 years, it was definitely time to remodel our kitchen. We talked to mulitple remodeling companies and chose New Creations over the others because they provided the most help in turning our general ideas into the final design. They also brought their own ideas... some we used and some we did not, but we still appreciated the input from people who have gone through the process many times. We were somewhat surprised at the amount of time that Roy, his staff, and his contractors spent with us up-front in the design process before asking for any commitment. That speaks to their confidence that they will build their credibility during the design process and clients will select New Creations for the remodel.

Since a kitchen remodel is fairly "intrusive" to your daily living, it was important to us to choose a company that would stay on schedule especially when unexpected snags occur (which happens in every project). Jeremy did a great job of managing the project and staying on schedule... the entire project was completed in about 5 weeks. We were impressed with the fact that our home was kept very clean during the project with very little dust outside of the work area and are very happy with the quality of the work. We would definitely recommend New Creations to anyone looking for a kitchen remodel.

Awesome Bathroom Remodeling Job – We selected New Creations to completely remodel our guest bathroom and they did a fantastic job. The project involved a complete demolition of the bathroom down to the studs and slab, replacement of sheetrock and ceiling, installing a new larger bathtub and shower, moving of the tub and toiler drains (involving jackhammering new holes in the slab, installing Travertine tile on the floor and in the tub and shower area, installing a new toilet, installing a Silestone countertop, new sink and sink hardware, installing a new can light and over the sink light, "un-popcorning" the ceiling, and painting. Throughout the process, New Creations kept us constantly updated on the schedule and progress with their online Bootcamp project system, they were extremely courteous and sensitive to all our needs and concerns, they kept the areas of the house adjacent to the work area immaculately, and they were fanatical about making sure that everything was done to perfection. The cost was reasonable and came in exactly as quoted. Finally, you simply won't find a nicer group of people to work with - Roy and Jeremy (the project manager) are two of the most genuinely decent people we have had the privilege to work with.

We love our new kitchen!! – We couldn't be happier with our kitchen remodel. Roy and the NC team took a 1967 L-shaped galley style kitchen (with original appliances!!) and turned it into an open, sophisticated space that we enjoy daily. From the outset, Roy,Troy, and the entire NC team were extremely organized. Every detail had a line item on the contract, so there was very little "nickel and diming." This was a big project which included demolition, window and door installation, wood floor installation, new AC ducts, custom cabinets, granite countertops, and a custom granite table top. They even helped to rework the support in the attic to accommodate the removal of one load bearing wall.

The NC team was phenomenal. James, the electrician, took my call during the UT/OU game to help solve a electrical problem. Lisa, the floor and tile diva, was amazing and always accessible. Larry, the plumber, solved and issue for us in our attic that we were completely unaware of. Greg, the cabinet guru, stayed late into the night to help solve a framing issue. Jeremy, my project manager, was invaluable in his assistance. He was always available via email or text and always followed up with any issue we were managing. Troy, our scheduling superhero, always kept us up to date on the who, what, where, why and when. And then there's Roy...whose excitement and persistence about his work is uncontainable. Roy's patience and guidance through a sometimes difficult project put me at ease. And did I mention the cleanliness of ALL of the crews??? There was never a speck of dust or a piece of trash left behind by ANY of the subs that NC employs.

No company or project is perfect and we are still managing some small post-completion details. Yet even after the project is done and the bill has been paid, I am amazed at the response I get from the NC team in helping us resolve these issues. The entire team takes great pride in what they do, and it shows! Thanks to New Creations for a job well done!

New Creations is the REAL DEAL!! – We recently had New Creations remodel our kitchen and we could not be happier with the results! Roy, Jeremy, and Troy managed the project to perfection and the craftsmanship and attention to detail are perfect.

New Creations has a beautiful design center that is functional and allows you to create a vision of your project by piecing together the different aspects of the remodel. We were able to match a countertop, backsplash, and cupboards to our liking and see them in person at their design center. This is very valuable in making such a big decision and it gives you peace of mind as you move into the project. The web based portal to track project milestones and progress was very helpful and it also allows the customer to input information or ask questions. We loved being able to check the site on a daily basis and track the project ourselves without always having to make a phone call to the New Creations Team.

Troy could not have been more helpful and caring throughout the project and he stayed in touch with us on a daily basis. Jeremy and Roy both have a great ability to create a vision that is very helpful in the design phase of the project and they do a great job of making sure everyone is comfortable before taking action. They were more than willing to work around our dog and each of the sub contractors were very nice, clean, and meticulous.

The project moved fast and they limited the time that we were without electricity and water - this was much appreciated 🙂

We highly recommend New Creations for a lot of reasons but most importantly, they do exactly what they say they are going to do. They bring high quality work, a huge customer focus, and a level of integrity and caring that sets them apart from other contractors. These guys truly will make sure every last detail is to your liking and they won't stop until you are 100% satisfied. These characteristics are hard to find in contractors these days but New Creations is not the norm. They are simply the best in the business and the REAL DEAL when it comes to remodels. Thanks again to Roy, Jeremy, Troy, and the whole staff!!