Reviews

We earned 158 Five-Star Reviews (and counting) for delivering quality renovations in Austin, Texas

 

56. gg42 – Georgetown"My New Kitchen is Awesome"

My New Kitchen is Awesome – We contracted with New Creations to completely redo our kitchen. We moved a wall and took out the old cabinets and installed incredibly beautiful new ones. It was like working with a blank slate and I guess it was since it was all white sheet rock.

Julia Laughlin, the designer that used to be with New Creations walked us through the entire process. She helped us find the tile and sea glass for the back splash, the beautiful green granite for the center island and overall held our hands and kept us from making design mistakes. She has an amazing eye and we thank here for the incredible design.

The electrical work done by Cox Electric was stellar and the plumbing done by Blue Dog Plumbing was equally as good. We also had a project manager, Joshua, who paid attention to every detail and was here everyday do make sure everything was done to specs. Troy works in the office and is basically the person who gets everything ordered and delivered and schedules the subs.He is amazingly thorough and organized and really is the glue behind the company.

I must say that I was most impressed by Greg Olsen of OG Cabinets. It is hard to believe that a flat CAD drawing can turn into something so beautiful. The cabinets are beyond my wildest expectation and Greg was a joy to work with.

The work was done and usable after about 8 weeks which is the time frame we were given. We had several items on the punch list which dragged on for a few more weeks, but weren't keeping us from moving things back in.

Even though redoing a kitchen is a huge undertaking, we enjoyed most every minute of the process because the subs and Joshua and Troy are such good people to work with.

If there is one negative, it is that the contract specifies certain items and it was very hard to know what those items were since we are not builders. Because of that, we had several change orders and extra charges that could have been avoided. On the other hand, Roy was very fair in letting us change the cabinets to the ones we got because we did not understand what the contract specified.

All in all I would certainly recommend New Creations and tell anyone I know to just come look at my kitchen as proof.

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57. flintdragon – Canyon Creek"Roy (owner) is going to blow you away with his vision and his enthusiasm."

Easy to work with and willing to work hard – For our kitchen remodel, working with New Creations has been pretty much painless with a very friendly staff. Everyone we saw come through the house were extremely willing to work hard and had a good attitude.

Roy (owner) is going to blow you away with his vision and his enthusiasm. Troy (project manager) is quick to respond to your questions and keeps the schedule on track. We used an online project tool that they are trying to move to so we were a bit of a guinea pig in that regard. But for the detail oriented people like us, the tool was a fantastic resource as the project schedule fluctuates during the course of the project. The people on staff at NC are top-notch and know exactly what they are doing. They also seem to have good working relationships with other contractors for things not done in-house. This really helps when they are making changes to the schedule.

The entire gang at New Creations was completely willing to do everything possible to make sure we are happy. I probably nitpicked on issues I saw a little too much but they made sure everything was taken care of and done without hesitation. They were quick to respond and to schedule in fixes. Even after the project had completed, small items that I noticed that needed additional work on was fixed up quick.

This team is definitely dedicated to what they do and their goal of 100% customer satisfaction isn't just words they say. They absolutely believe in it.

Now, for the most important part of the project... our new kitchen is AWESOME!!

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58. CinBob – North Austin"New Creations.. Professional in all areas.. they ROCK"

New Creations.. Professional in all areas.. they ROCK – I had gotten several bids from other contractors. Roy's bid was quick and professional. He had no problem with giving me an itemized and detailed bid, based on my budget I gave him. Several other contractors just gave an overall price and what they would do for that price. They would/could not give a breakdown. One kept trying to get me to do more than my budget would allow.

Everyone was courteous that I worked with..from employees to contractors. I appreciated someone from New Creations checking on the work, as it went along, from deconstruction to the finished room. My job was not one of their largest, I'm sure, but was a big deal for me.

I was excited to come home every day and see what had been done that day. Their craftsmen clean up after themselves as they go along.

Even though I kept the same applicances ..my kitchen ROCKS . I have had so many compliments. I would not hesitate to recommend this company, their employees and their contractors.

Thank you Roy, Troy, Apollo, Juan, Joshua, Greg.

Once I figure out how to download my photo's from my camera.. I will post a before and after. 🙂

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55. Hischild – Westlake Hills"I can say the entire process was so much less "painful" than I anticipated."

Professional and Attentive – Ours was the largest project undertaken by New Creations as of 1/10. We gutted our Master Bedroom, bath and closets, kitchen, laundry room, garage entry and Jack and Jill Bathroom. They were all being done at the same time! This could have been a scheduling nightmare, but Troy seemed to handle it in stride.

Julia was more than successful fitting in all that we wanted in the space we had. We could not be more pleased with the design. Our house feels completely new!

The entire crew, Roy, Julia, Troy, Joshua, Apollo and Juan were very easy to work with. Roy holds each person to a very high standard of professionalism. Even the demo guys were clean and pleasant.

We love our new kitchen! The design is perfect and the quality is very evident. Like most projects we had some hitches, but they were easily worked through.

I can say the entire process was so much less "painful" than I anticipated. I credit the team with their attention to detail, attention to what I was saying, and professional attitudes toward their work product. I can recommend New Creations.

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54. Jeff M- Circle C"never once was one of our requests met with eye rolling or hesitation"

Beautiful Craftsmanship – New Creations recently completed our extensive kitchen remodel. In addition to of the typical kitchen remodel tasks, the entire existing space was demolished, gas lines and electricity were moved. We had a couple of walls changed to accommodate our Laundry room and pantry design. The result is beautiful with a great sense of craftsmanship.

The first thing that comes to mind when thinking of our experience with New Creations is just how great everyone is to work with. Not only are they friendly and accommodating, never once was one of our requests met with eye rolling or hesitation. Just sure, we can do that.

The cabinet maker, Greg Olson, is great. A super nice guy who can build anything that can be laid out in CAD. We worked with him and New Creations’ designer Julia Laughlin extensively during the planning stages where we decided the location of everything, the silverware, spice rack, pantry, garbage bins, etc… We meticulously made these decisions, Greg would show us the official CAD drawings, we’d make changes, and eventually sign off on said Drawings. The day the cabinets came in and were set up was extremely exciting. We walked around opening all of the cabinet doors and drawers. Everything was identical to the CAD drawings.

No project is without it’s hiccups and we experienced a few along the way. Mostly due to our remodel taking place over the Christmas holiday and the fact that our initial Field Manager was let go, leaving a slightly disorganized period of time in the middle. Once the logistics of this were worked out, New Creations quickly regrouped and the project was back on track and finished off strong and to our liking. This did, however, cause us a bit of stress, but I believe that this was an isolated situation and that it is unlikely that their future customers will have any issues in this area.

Other people who we were extremely impressed with were: Apollo, who did all of the tile work and most of the random things that needed to be completed. Troy, who handled scheduling and organization. Julia, the designer as mentioned above. The electrician, whose name escapes me was very detailed. Of course Roy, the founder of New Creations who is very sincere and will not take anything less than his client’s complete satisfaction. The folks at Summit Stoneworks were also great. I’m sure I’m missing a few other people, but again all were wonderful.

I certainly would use New Creations again in the future.

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53. JEF – Westlake"They did an outstanding job and I get so many compliments on my kitchen."

New Creations Custom Kitchen & Bath Remodeling – My husband and I were very pleased with the outcome of our kitchen cabinets. The entire job was done timely and everyone was very professional. Roy followed up to make sure we were happy with the results and Greg and other workers were very flexible with our schedule.

They did an outstanding job and I get so many compliments on my kitchen.

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52. pmccroskery – Great Hills"Look No Further. New Creations Delivers!"

Look No Further. New Creations Delivers! – My husband and I want to express our sincere appreciation for all that Roy Faust and New Creations did to give us the kitchen we have longed for.

Roy showed up for our first meeting with an enthusiastic knowledge of what could be, with a great design eye and a belief in his crew to do the job he promised us would be done. And what a job they did. The results are so much more than we ever expected! Our kitchen is absolutely beautiful! We love it! From new floors to new ceilings and everything in between, the crews at New Creations did fabulous jobs with impeccable craftsmanship. They were courteous, respectful, on time, and just plain great at their individual craft. A quick thanks to Greg for my absolutely beautiful cabinets… and the stain was perfection!

And then there is the customer service. Roy started it off very well indeed, and Joshua and Troy continued it without skipping a beat. They made us feel very well cared for and comfortable as our house was being demolished around us, as well as, while it was being built up anew. They listened. They made suggestions. They calmed our fears. They were our friends. They sincerely made us feel that we were the center of their attention. How rare is that these days?

We also had the pleasure to work with Julia on our design decisions. We would pick out products, tiles, etc. and then get second thoughts. Julia was patient and kind as she gently guided us through what can be a nerve racking assignment. ..especially for those of us who have trouble with making decisions. Thanks Julia. It all came together beautifully.

And have I mentioned that they came in not only on time but on budget. I kept expecting that a final bill for an additional 10 – 20% would be coming my way, as that is what I was told to expect from most contractors. It didn’t happen. Roy gave me a quote and the job was done as he quoted it would be. I was also given a 6 – 8 week window to complete the job. I expected it to probably run over by a week, maybe two or three. But it didn’t. It was complete in less than 6. I was amazed and delighted to say the least.

Roy’s integrity, from day one, was what we banked our money on. Our returns were more than expected.

Thanks to all of ya’ll at New Creations for making our home, oh so much more beautiful and enjoyable.

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51. JJ314 – Rollingwood"New Creations exhibit a rare combination of creativity, technical prowess, honesty, and dedication that is oh so rare"

We Highly Recommend New Creations – Roy Faust and the team at New Creations exhibit a rare combination of creativity, technical prowess, honesty, and dedication that is oh so rare. From the initial meeting with Roy, where he easily understood our thoughts and goals for our new kitchen, to the design process, where those ideas were improved, through construction, where the ideas were implemented with precision, New Creations' expertise and abilities were evident.

New Creations employees and all subcontractors are skilled artisans who take great pride in their work and who are enjoyable people to be around. In addition to their quality work they take great care in minimizing the impact that a remodeling project has on your home and home life.

Roy has created a design center, which, in conjunction with his expertise in creating a kitchen that is both pleasing to the eye and functional, allowed our new kitchen to come to life in a way that typical samples cannot provide. The ability to see cabinet/counter/hardware/lighting combinations in a large scale setting inspired confidence in our decisions.

As mentioned above, everyone associated with the project exhibited great honesty, and a commitment to quickly resolving any issues that arose during the project.

We enjoy our new kitchen every day, and thank Roy, Troy, Mike, Trevor, Greg, Juan, Apollo, Summit Stone, and everyone else for creating it.

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50. maa5757 – Barton Hills"Roy Faust, New Creations owner, lives and breathes his commitment to his customers, and it permeates throughout his team."

Well run Kitchen Remodeling Project! – New Creations captured our kitchen remodeling business because they offered the whole package … from design inception through installation, with a key focus on customer satisfaction. Roy Faust, New Creations owner, lives and breathes his commitment to his customers, and it permeates throughout his team. We enjoyed being an integral part of the kitchen upgrade design process, making key selections of cabinet styles/wood/finish, backsplash tile, inserts, and hardware in the New Creations’ design center. One of the most rewarding parts of the design process was selecting the granite slabs at Pacific Shores and meeting with New Creations designer, Julia, and Summit Stoneworks manager, Sam, to jointly layout the pattern of the kitchen countertops on the actual granite slabs. Our New Creations project was managed with an online project scheduling tool that was very useful, and any detailed information requests were responded to promptly by phone and email.

As with many home construction projects, we had a couple of issues pop up. Roy and his team (with special note to his project manager, Troy) were professional and responsive. Issues were resolved in a timely fashion and the focus on making us happy with our project was always at the top of their list.

Also worthy of note, is that there were several subcontractors used on our project that were true artisans. We were particularly impressed with Summit Stoneworks, who effortlessly put final touches and edges on the granite during the install to make it fit perfectly. Additionally, Greg Olson and his team did a wonderful job of working with us to design, construct and install a beautiful, new family room media cabinet. Impressive workmanship!

There are always ways to improve a team, and in this case I would recommend having the project manager get involved earlier. It would be beneficial to have the project manager start engaging during the tail-end of the design process, so that there is no gap in the flow of information from the design process to the installation phase of the project. Additionally, we had a gap in our schedule between demolition of our kitchen to the start of the construction phase, so I would recommend “tightening up” the schedule to eliminate this inconvenience to the customer.

We are very happy with our beautifully remodeled kitchen, and would recommend New Creations to anyone interested in a well-run home remodeling project!

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48. judjam – Great Hills"Great work – The work was done on time and in a very professional manner."

Great work – The work was done on time and in a very professional manner. We only needed a counter top and the workmen were very careful not to damage our existing cabinets.

We were given a schedule when the counter top would be installed, when the tile contractor would be there and when the plumber would install the new sink plumbing. Every process was started on time and completed on time.

Ever member of the work crew were very respectful of our home and did there best to keep it clean of outside dirt.

I do highly recommend New Creations Custom Kitchens and Bath Remodeling to every one that is looking to redo their home.

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Years Remodeling Austin, Texas

+Austin Area Homes Remodeled

+ Glowing Five-Star Reviews

#1 Home Remodeling Contractor Since 2006

“I wish I could have given 10 stars to New Creations! I can’t say enough wonderful things about this company. Roy, Erin, and the entire team were nothing short of phenomenal. Thank goodness for Erin’s designer eye because she really had to hold my hand! She kept me on budget and worked with me to design my dream kitchen. I can’t wait to do another project with them. They are professional, responsive, and just plain caring. From our first meeting to our last they made sure I was completely happy. Their customer service is tops. 

Thank you all for my beautiful kitchen!”

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